Returns and exchanges

 

Should the kilim you have bought not suit you, you can either exchange it or be refunded, on condition that it is returned to us within fifteen (15) days after the delivery date. In both cases, the item must be returned in its original state. It will not have been used and will not have suffered any damage.
- In the case of an exchange, if the replacement item is more expensive than the returned one, you will have to pay the difference, in conformity with the present general conditions of sale.
- In the case of a refund, it will be made within eight (8) days after reception of the returned item.
In both situations –exchange or refund– return costs will always be your responsibility (except in the case of damaged, faulty or incorrectly supplied goods), and we cannot be held liable if the returned goods are lost or sent to the wrong address, or if their delivery is delayed.